If you do not reconnect before then, the mobile number will be automatically disconnected and you will lose the mobile number associated with your service and if your mobile number line is under a two-year contract for service, an early termination fee will be assessed or if the mobile number has an active device payment agreement, the remaining balance of that agreement will be due on your next bill. You must reconnect service to the mobile number before the 3 years and 90 days are up. We do not hold mobile numbers for non-voice devices (e.g. This suspension is only available for voice devices. You may however receive a partial bill for the duration of the month that your mobile number was active prior to suspension for military deployment. If you have multi-device protection on your account, billing continues unless all lines are suspended. Device protection coverage and billing, if applicable, is suspended until the line of service is reconnected. Recurring subscription charges that can be used on any line or by any user on the account (e.g., streaming services like Disney+, Verizon Home Device Protect, etc.) continue to bill during this suspension period unless canceled or deleted. During the suspension, your mobile number won't be billed any charges, including any charges associated with an active device payment agreement for the inactive mobile number(s). 1 While suspended, your mobile number will not be able to make or receive calls or access the Verizon wireless data network. To hold your mobile number, we make your mobile number inactive by suspending service to it for a maximum of up to 3 years and 90 days. If you or a family member are eligible under either the Servicemembers Civil Relief Act or certain state laws and have received military deployment orders for a period of not less than 90 days to a location that is outside our coverage area, you may ask us to terminate your contract for service and hold your mobile number. To start the claim process, visit /verizon. If you haven’t already done so, be sure to file a claim. If you have multi-device protection on your account and the mobile number is disconnected, multi-device protection will be removed if the mobile numbers with eligible devices on your account falls below 3. For example, if your mobile number line is under a two-year contract for service, an early termination fee will be assessed or if your mobile number has an active device payment agreement, the remaining balance of that agreement will be due on your next bill. Your bill may be impacted if your mobile number is disconnected. If you don’t reconnect your service by the 30th day, the mobile number will automatically disconnect and you will lose the mobile number. If you have multi-device protection on your account, it will continue to be billed.īefore your 30 days are up, you must reconnect service to the mobile number using the same device or a replacement device. Device protection coverage and billing, if applicable, will be suspended until your mobile number is reconnected. If your mobile number is under a two-year contract for service, your upgrade eligibility and contract end dates will automatically be extended for the suspension duration. Media Center) associated with the suspended mobile number, they will continue to appear on your bill. But, keep in mind, if you have monthly device payment charges or any recurring subscription charges (e.g. Your mobile number also won’t be charged for voice, data or feature subscriptions. While suspended, your mobile number will not be able to make or receive calls or access the Verizon wireless data network. If your device is lost or stolen, you may ask that your mobile number be temporarily suspended from service for up to 30 days to prevent unauthorized usage and charges on your account. Service suspension because of a lost or stolen device. There’s also different treatment of your mobile number if you do not reconnect your service before the maximum suspension period runs. illness).Įach suspension type offers a different maximum suspension period and a different billing arrangement. There are 3 reasons you can choose to suspend your device’s service: if it’s lost or stolen, if you relocate because of the military, or for vacation or other reasons (e.g. You can also access your account with the My Verizon Mobile app. Once you are signed in to your My Verizon account, you’ll be able to make changes to your service. No matter the case, Verizon makes it easy to temporarily suspend your service and then get it turned back on later. Perhaps your phone is missing and you want to make sure no one else uses your line. Sometimes customers need to temporarily stop their Verizon wireless service at some point. Temporarily suspending your service is sometimes necessary, but it’s never difficult with Verizon.
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